REFUND & RETURN POLICY

At Carline Minimalist & Modern Collection, we want you to love your jewelry. If there is an issue with your order, we’re here to help. 🤍

RETURNS & EXCHANGES

We accept eligible returns and exchanges within 14 days of delivery.

To be eligible for a return, your item must be:

* Unworn and unused
* In its original condition
* Returned with its original packaging
* Free from damage, scratches, or signs of wear

To request a return or exchange, please contact us at carlineminimalist@gmail.com before sending your item back.

EARRINGS

For hygiene and safety reasons, earrings cannot be returned or exchanged once opened or worn, unless they arrive damaged, defective, or you receive the wrong item.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your jewelry arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at carlineminimalist@gmail.com with your order number and clear photos of the item.

We’ll review the issue and work with you to make it right.

NON-RETURNABLE ITEMS

We cannot accept returns on:

* Earrings that have been opened or worn
* Items showing signs of wear or damage after delivery
* Personalized or custom-made jewelry
* Gift cards
* Final sale items, when clearly marked as final sale

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges, when applicable, are non-refundable.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of packages sent without tracking.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

CANCELLATIONS & ORDER CHANGES

If you need to cancel or change your order, please contact us as soon as possible.

Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations can be made once processing has started.

QUESTIONS?

For return, exchange, or refund questions, please contact:

carlineminimalist@gmail.com

Please allow up to 24 hours for a response.

Thank you for shopping with Carline Minimalist & Modern Collection. Your satisfaction and trust mean so much to us. 🤍