Refund policy

Returns & Exchanges

We hope you love your Carline pieces. 🤍 If something isn’t quite right, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be unworn, unused, and in their original condition and packaging, with proof of purchase.

Please contact us before sending your return. Returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs. Once your return request is accepted, we will provide instructions on how and where to send your return.

Cancellations

Orders may be canceled within 1 hour of purchase. After the 1-hour cancellation window, we cannot guarantee that your order can be canceled.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

Final Sale Items

Sale items are final sale and cannot be returned or exchanged.

Exchanges

If you would like a different item, please request a return for your original item. Once your return is accepted, you may place a new order for the item you would like.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 15–20 business days for processing. Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 21 business days have passed since your refund was approved, please contact us.

Contact Us

For return or refund questions:

Email: carlineminimalist@gmail.com
Instagram: @carlineminimalist